Legal

Privacy Policy

Last updated: February 28, 2026

1. Data Controller

ZeroCart AI LLC ("ZeroCart", "we", "us") is the data controller for the personal data collected through this service.

ZeroCart AI LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States
EIN: 38-4382056

Privacy contact: privacy@zerocartai.com

2. Data We Collect

Account data: Email address, name, and password hash when you register.
Payment data: Billing details processed by Stripe. We never store your card number — Stripe handles PCI compliance.
Usage data: Pages visited, features used, session duration, and interaction logs to improve the service.
Technical data: IP address, browser type, operating system, and device identifiers collected automatically.
Communications: Emails you send us and support ticket content.

3. How We Use Your Data

Service delivery

Providing, operating and maintaining your ZeroCart account and cart-recovery features.

Billing

Processing payments, issuing invoices, and managing your subscription.

Service improvement

Analysing usage patterns to fix bugs and develop new features.

Communications

Sending transactional emails, product updates, and (with consent) marketing.

Security & fraud

Detecting and preventing unauthorized access, abuse, or fraudulent activity.

Legal compliance

Meeting obligations under applicable law, including tax and accounting rules.

4. Legal Basis (GDPR)

Contract performance — delivering the service you subscribed to.
Legitimate interests — preventing fraud and improving security.
Legal obligation — tax records and regulatory compliance.
Consent — marketing communications (you may withdraw at any time).

5. Data Sharing

We do not sell your personal data. We share it only with:

Stripe — payment processing (PCI-DSS compliant).
Brevo (Sendinblue) — transactional email delivery.
VPS hosting providers — server infrastructure in the EU.
Legal authorities — when required by law or valid legal process.

6. Retention

We retain your personal data for as long as your account is active, plus 3 years for billing records (required by US tax law). Usage logs are anonymised after 12 months.

7. Your Rights

Under GDPR you have the right to:

AccessRequest a copy of the data we hold about you.

RectificationCorrect inaccurate or incomplete data.

ErasureRequest deletion of your data ("right to be forgotten").

PortabilityReceive your data in a structured, machine-readable format.

RestrictionRequest that we limit processing in certain circumstances.

ObjectionObject to processing based on legitimate interests.

To exercise any right, email privacy@zerocart.ai. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (in France: CNIL).

8. Cookies

We use strictly necessary cookies for session management and, with your consent, analytics cookies to understand how the product is used. You can adjust cookie preferences in your browser settings at any time.

9. Changes to this Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date above and, where changes are material, notify you by email.

Questions?

Contact our privacy team at privacy@zerocartai.com

ZeroCart AI LLC — 30 N Gould St, Ste R, Sheridan, WY 82801 — EIN: 38-4382056