Important Legal Disclaimers

This page contains important legal disclaimers regarding ZeroCart AI LLC's ("ZeroCart", "we", "us") services, performance claims, and limitations of liability.

⚠️ Read This Disclaimer Carefully

By using ZeroCart's Services, you acknowledge and agree to the disclaimers, limitations, and conditions outlined on this page. These disclaimers are legally binding and form part of our Terms of Service.

Last Updated: April 7, 2026

1. Performance Claims and "Results May Vary" Disclaimer

Advertised Recovery Rates: 30-38%

ZeroCart advertises cart recovery rates of 30-38% based on aggregated data from our merchant base. However, individual results vary significantly depending on multiple factors outside ZeroCart's control.

1.1 Results May Vary - Individual Outcomes Not Guaranteed

CRITICAL DISCLAIMER:

THE 30-38% CART RECOVERY RATE IS AN AVERAGE ACROSS ALL MERCHANTS AND IS NOT A GUARANTEE OF YOUR INDIVIDUAL RESULTS. YOUR ACTUAL RECOVERY RATE MAY BE SIGNIFICANTLY HIGHER OR LOWER DEPENDING ON FACTORS SPECIFIC TO YOUR BUSINESS.

RESULTS VARY. PAST PERFORMANCE DOES NOT GUARANTEE FUTURE RESULTS.

1.2 Factors That Affect Your Recovery Rate

Your cart recovery rate depends on many variables, including but not limited to:

Your Website Factors:

Checkout process friction/complexity
Product pricing and perceived value
Website trust signals (reviews, SSL, etc.)
Page load speed and mobile optimization
Shipping costs and delivery timeframes
Return policy clarity and fairness
Payment options available

Your Market Factors:

Industry/niche (some have higher recovery potential)
Product type (consumables vs durables)
Average order value (AOV)
Target audience demographics
Geographic location of customers
Seasonality and timing
Competitive landscape

Traffic Quality:

Organic vs paid traffic sources
Visitor intent and purchase readiness
First-time vs returning customers
Mobile vs desktop visitors
Traffic volume and consistency
Bot/spam traffic percentage

Email Factors:

Your domain reputation
Email deliverability rates
Spam folder placement
Email list quality (valid addresses)
Customer email engagement history
Frequency of other marketing emails

1.3 How We Calculate Advertised Rates

Methodology:

Data Source: Aggregated, anonymized data from all active ZeroCart merchants
Measurement Period: Rolling 90-day window
Calculation: (Total Recovered Carts / Total Abandoned Carts) × 100 across all merchants
Range: 30-38% represents the interquartile range (25th to 75th percentile of merchants)
Exclusions: Merchants with <100 abandoned carts excluded (insufficient data)

Translation: Half of merchants achieve between 30-38% recovery. Some achieve higher (up to 60%+), some achieve lower (15-25%), depending on the factors listed above.

1.4 Minimum Performance Guarantee

While individual results vary, ZeroCart offers a Performance Guarantee as outlined in our Refund Policy:

✓ What IS Guaranteed:

Minimum 16% cumulative recovery rate over first 60 days
If not achieved (and you meet eligibility criteria), 3rd month is FREE
See Refund Policy for full terms

✗ What Is NOT Guaranteed:

Specific recovery rate (30%, 35%, 38%, etc.)
Revenue amount or number of recovered carts
Improvement over your current abandonment rate
Results comparable to other merchants

2. No Guarantee of Specific Business Outcomes

Earnings Disclaimer:

ZeroCart does NOT guarantee:
• Specific revenue amounts
• Specific number of recovered carts
• Return on investment (ROI)
• Profitability or business success
• Any particular financial outcome

Your results depend on your business, products, pricing, market conditions, and many other factors beyond ZeroCart's control.

While ZeroCart provides powerful AI-driven cart recovery technology, we are a tool, not a business consultant or guarantee of success. The effectiveness of any tool depends on how it's used and the context in which it operates.

3. AI Technology Limitations and Accuracy

3.1 NeuralyX AI Predictions

ZeroCart uses proprietary AI technology ("NeuralyX") to predict cart recovery likelihood and optimize email timing. However:

AI Limitations:

Predictions are probabilistic, not certain: AI estimates likelihood based on patterns, but cannot predict individual behavior with 100% accuracy
Training data limitations: AI performance improves with more data. New merchants with limited data may see lower initial accuracy
Edge cases: Unusual customer behaviors or unique products may not be well-represented in training data
External factors: AI cannot account for factors outside its data (economic conditions, competitor actions, customer personal circumstances)

Translation: NeuralyX is highly accurate on average, but not perfect for every individual cart or customer.

3.2 No Guarantee of Email Delivery

While ZeroCart uses reputable email infrastructure (Postmark), we cannot guarantee:

100% delivery rate: Some emails may be rejected by recipient servers
Inbox placement: Emails may land in spam/promotions folders
Customer opens/clicks: Delivery ≠ opened ≠ clicked ≠ purchased

Email deliverability depends heavily on YOUR domain reputation, customer engagement history, and factors outside ZeroCart's control.

4. Service Availability and Uptime

ZeroCart targets 99.9% monthly uptime as outlined in our SLA (Service Level Agreement). However:

Service Interruptions:

ZeroCart cannot guarantee uninterrupted service. Downtime may occur due to:
• Scheduled maintenance (announced 24h ahead)
• DDoS attacks or cyber threats
• Third-party service failures (Stripe, Postmark, hosting providers)
• Internet connectivity issues
• Force majeure events (natural disasters, pandemics, war, etc.)

Remedy: SLA credits as specified in Terms of Service. See Terms of Service for details.

5. Testimonials and Case Studies Disclaimer

Important: Any testimonials, case studies, or success stories shared by ZeroCart represent individual merchant experiences and do NOT guarantee that you will achieve similar results.

Factors that contributed to their success (traffic volume, product-market fit, pricing, marketing expertise, etc.) may differ significantly from your situation.

Testimonials are not typical results. They represent the upper range of outcomes.

5.1 No Compensation for Testimonials

Unless explicitly disclosed otherwise, merchants providing testimonials are not compensated financially. Some may receive free or discounted service as part of beta testing or case study participation.

6. Third-Party Platforms and Integrations

ZeroCart integrates with third-party platforms (Shopify, WooCommerce, etc.). However:

⚠️ Third-Party Disclaimer:

Platform Changes: Third-party platforms may change their APIs, policies, or features without notice, potentially affecting ZeroCart integrations
Compatibility: While we strive for seamless integration, compatibility issues may arise due to platform updates or custom themes/plugins
Data Accuracy: Data sync depends on third-party API reliability. We cannot guarantee 100% accuracy if source platform provides incorrect data
No Control: ZeroCart does not control third-party platforms and is not responsible for their downtime, policy changes, or technical issues

7. Not Legal, Tax, or Professional Advice

Disclaimer:

ZeroCart provides technology services, not legal, tax, accounting, or professional business advice.

While we provide legal compliance templates (DPA, Privacy Policy snippets, etc.) to help merchants, these are educational resources only and do not constitute legal advice.

YOU ARE SOLELY RESPONSIBLE FOR:
• Compliance with GDPR, CCPA, CAN-SPAM, and all applicable laws
• Tax obligations related to recovered sales
• Business decisions based on ZeroCart data
• Consulting qualified attorneys, accountants, or advisors for your jurisdiction

ZeroCart is NOT a law firm, accounting firm, or business consultancy. For jurisdiction-specific compliance questions, consult a qualified attorney.

8. Limitation of Liability

MAXIMUM LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEROCART AI LLC'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM USE OF THE SERVICES IS LIMITED TO THE TOTAL AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING YOUR CLAIM.

ZEROCART IS NOT LIABLE FOR:
• Lost profits, revenue, or business opportunities
• Indirect, incidental, or consequential damages
• Damages resulting from reliance on advertised performance metrics
• Results that differ from advertised 30-38% recovery rate
• Third-party platform failures or integrations
• Data loss or corruption (backups are your responsibility)

See Terms of Service for full limitation of liability provisions.

9. Changes to This Disclaimer

ZeroCart reserves the right to modify this Disclaimer at any time. Changes will be posted on this page with an updated "Last Updated" date.

Notice of Material Changes: We will notify you of material changes via:

Email to registered merchants
Dashboard notification
30 days' advance notice before changes take effect

Your Continued Use: Continued use of ZeroCart's Services after changes become effective constitutes acceptance of the updated Disclaimer.

Questions About This Disclaimer?

If you have questions about this Disclaimer or need clarification on any disclaimers, please contact us:

Email: legal@zerocartai.com

Subject Line: "Disclaimer Inquiry"

Postal Address:
ZeroCart AI LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States

⚖️ Final Legal Notice

By using ZeroCart's Services, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer. These disclaimers are legally binding and form part of the agreement between you and ZeroCart AI LLC. If you do not agree with any part of this Disclaimer, you must not use our Services.

This Disclaimer does not constitute legal advice. For jurisdiction-specific questions, consult a qualified attorney.

Version History:

Version 1.0 - April 7, 2026: Initial release